Return Policy

We’ll accept return requests for products that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition, it was received.

If you wish to return your product, we must receive your request within 30 days of the date you received your product.

Final Sale Products

We do not accept returns for servers, PBXs, channel banks, gateways (analog or digital), software, service contracts, and batteries are not eligible for return or refund. Licenses are non-returnable and non-refundable. Defective products within these categories must be returned directly to the manufacturer.

Defective Products

In the unlikely event that you receive a damaged or defective product, we’re happy to exchange the product for a new one.

Please call (888) 304-0124 or email sales@gmtsolutions.net to receive your return instructions (Based on manufacturer warranties.). We will cover the cost of shipping out the replacement product. DEFECTIVES ARE FOR REPLACEMENT ONLY (Note: If the product you return is deemed to be working, you will be charged a $30 USD testing fee and the product will be returned at the customer’s expense.)

Purchased Wrong Product

If you have purchased the wrong product and wish to return it, you must do it within 30 days. It must be Un-Opened, Un-used, No Broken Seals, Un-Damaged and New in Box. (Any units that show signs of use will be returned at the customer’s expense)

You will be responsible for the cost of return shipping and will be subject to a 10% – 20% re-stocking fee to cover the cost of processing based on the nature of the return.

Return Instructions

In order to ensure that your return arrives in the best possible condition so that you are not subjected to additional charges, please remember the following:

Products must be returned double boxed with the assigned RMA number clearly visible on the outside of the package. DO NOT write on or apply shipping stickers to the original manufacturer’s box. DO NOT use the original manufacturer’s box as the shipping box.

Products not double boxed, without RMA numbers on them or those with writing on the original box will be refused or returned at the customer’s expense.

RMA Expiration

Once an RMA is approved, the product must be received within 10 days. Returns received after 10 business days will be refused and returned to the customer at their expense.

Lost Shipments

A lost shipment must be reported within 10 business days of delivery in order for a claim to be filed, otherwise, your request will be denied.